Houston Winter Storm Account credit request

gs1811 · ‎02-20-2021

My X1TV, internet, telephone were out for four days from Feb 8 - 11. Three of these days I luckily had electricity but no Comcast. The fourth day I had portable generator power to modem & tv, but NO COMCAST.

I tried to call you but no answer, I guess you have a Comcast telephone.

Please credit my acount for the four days that I had electricity but no Comcast.

We depend on you to provide information during emergencies like the past week and you have totally failed in my opinion.

ComcastStarr · ‎02-21-2021

Hi, @gs1811! I would be happy to look into any credits for you. I hope you and your family are staying safe and warm. I am sure this has been quite the stressful time. Please send me a private message so we can continue. Just click my name "Comast Starr" then click "send a message" and include your name and address. We can continue there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Houston Winter Storm Account credit request

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