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Horrific Internet and Customer Service

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New Poster

Horrific Internet and Customer Service

I have never seen a company so incapable of getting their customers answers.  I just spent 90 mins with the billing department, only to have them transfer me to the technical team, which was really just a recording that automatically hung up on me.  It's truly incredible to see such horrible customer service.  There is a major internet speed issue with the XFinity lines outside and has been that way for 8-12 months, per their technical agent, yet they are still OK charging me full price for the 1GB speeds that are completely unattainable.  The best credit offered was $15.  Please have a supervisor with a brain contact me immediately. 

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New Poster

Re: Horrific Internet and Customer Service

At least you got in contact with someone. I can't even get a proper phone number to call. This entire system is a dumpster fire and all I want to know is why it is that our area's connection keeps cutting out almost hourly. I've got kids here that have to be on zoom calls and I'm getting calls from the school over the issue.

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Frequent Visitor

Re: Horrific Internet and Customer Service

It's so hard to get a person on the phone.  I lost track of how many times I have been hung up on. Many times they had me verify my identity to just route me to some generic DIY resource of no use.  When I refuse to accept it the chat bot or website address, that's when they hang up.  If the satellite internet didn't scare me, I would have already canceled service.