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Help with appointment

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New Poster

Help with appointment

I have been trying to make a appointment to speak to someone in person to switch to Xfinity mobile, I need a new phone and possibly a IPad and want to see what my options are and have the phone set up. I have tried via chat, on line and phone calls for over a week. The store is in Lady Lake Florida, I don't understand you keep running ads for mobile but your customers can't get ahold of anyone. Why can't someone assist?

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Official Employee

Re: Help with appointment

Hello @Robinschmidt, thanks for reaching out to our Digital Care Team on our Forums page. We thank you for your interest in wanting to get Xfinity Mobile. I am sorry about the complications you're running into when trying to contact our Xfinity Mobile department. Just to be sure are you calling them at 1-888-936-4968? They are available 24/7 as well. 


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