Greetings, @Ttang! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly apologize for the delay in response and appreciate your patience. If you are still needing help with your account please feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.