Have sent multiple requests to bury cable that has been installed since January. No action.

[rmtusa]

Sent To: ComcastCaitlin

‎08-13-2020

Address to Verify Account to have cable replaced/buried.

Was provided on this message, no response to this and previous message.   Re: Cable Condition Hey there, I'm certainly sorry to hear the line troubles are ongoing. Thank you so much for your patience, I can imagine this has been really frustrating. I assure you, our team will be in contact with you until we get this resolved. I would like to reach out to our local partners r...

[ComcastJoeTru]

Hi rmtusa. Thanks for hanging in there with us. We appreciate your patience. We received your private message response with the information we needed to proceed, and now we are working with our local partners to check the status of getting this request completed. Since we have your private message, we will be replying to you privately as soon as we have an update for you. 

Again thank you so much for your patience through this matter. We truly appreciate you. 

[rmtusa]

Contractor came and could not bury the cable, that was installed by the Comcast technician, on East side of garage where the cable box is located due to a gas line in the yard.  Instead he buried a new cable up to the West side of the garage.  He said he would tell Comcast and a technician would have to come and drill through the garage wall and reroute the new cable to the cable box.  I have not had any contact from Comcast and it was buried a week ago.  I called the phone number today and talked to a service rep and was then transferred to an installation rep which took 40 minutes who then finally said the technicians are not doing any installations.  She then asked if I still wanted it done and it would be escalated.  I said yes and was put on hold for 30 minutes and then a rep answered.  She listened to what I had to say and then said she would transfer me to service and the line hung up.  I have now wasted over two hours on the phone.  Will a service tech be out to reroute the new cable to the existing cable box?