I'm trying to kick off a Gigabit Pro service for the home I am moving into next month. Online it indicates it might be available within this new neighborhood but I need to kick off the survey request. Can I please get help doing that? I am an existing customer. Thank you.
Hello mccaffds. Welcome to the Xfinity Forums and thank you for posting. I can assist with submitting a ticket to our Gigabit Pro Sales team, so we can get the process started in determining if we are able to extend our Gigabit Pro fiber service to your specific location. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hi Joe, I am trying to send you a message as well. I live in San Francisco with fiber to my home, trying to make an upgrade as I get bottlenecked by the 1000/35 mbps Gigabit. Is there a procedure I need to follow?
Start a new thread with your topic giving as much info as you can without posting any personal identifying information.