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Frustrating to call customer service

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ghmilian
New Poster
‎08-17-2020 12:43 PM

Frustrating to call customer service

WHY is it so difficulkt to deal with Xfinity with all of the competition there is. I have call 8 times and all 8 times my order of a TV box is wrong. Today I received the WRONG order again.

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CCAndrew
Diamond Problem Solver
‎08-17-2020 02:51 PM

Re: Frustrating to call customer service

You could’ve just made a detailed post about your issue minus any personal information and an Official Employee can try to help you out

I am a Retired Official Comcast Employee
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ghmilian
New Poster
‎08-25-2020 07:09 AM

Re: Frustrating to call customer service

After 8 phone calls to request new TV boxes that I needed, I finally connected to the best customer service rep and she sent me the correct TV boxes. 

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