Free xFi pod link not working

[ccanada74]

I received my Home WiFi evaluation results today after upgrading to xFi Complete a couple of weeks ago.  The email stated my home would benefit from one xFi pod and gave a link to redeem it.  When I click the link I am routed to page with another "redeem pod" link.  After clicking THAT link, xfinity tells me I do not qualify and redirects me to BUY one.  Why would I need to BUY one when I got an email stating I get one included with my service after THEIR evaluation?  

I just want what I paid for.  

[ComcastMichele]

@ccanada74, thanks for taking the time to reach out to us regarding your request for XFI Pods. I am truly sorry for the delay in our response and truly appreciate your patience and time. I am sorry to hear that you are having trouble getting your free pods after your assessment completed. I would love to dig further into this with you. Can you please reach out through private message (find out how through this link https://comca.st/3ok00Kf) with your first and last name, name on the account if different and service address?