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Fraud

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Fraud

In May I needed to add internet service temporary I informed my agent of this when I called I told her I wanted to add internet to my package . I told her I would be calling the next month to remove the internet so it was important that I kept the package the same. Cancelled my service and have a $210 fee that I was never told about or would not have taken or cancelled service . I’m looking to take this matter to court because I specifically remembering telling her that I did not want to change my service and that it was only temporary. Who does this?
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Expert

Re: Fraud


@Nsumner80 wrote:
In May I needed to add internet service temporary I informed my agent of this when I called I told her I wanted to add internet to my package . I told her I would be calling the next month to remove the internet so it was important that I kept the package the same. Cancelled my service and have a $210 fee that I was never told about or would not have taken or cancelled service . I’m looking to take this matter to court because I specifically remembering telling her that I did not want to change my service and that it was only temporary. Who does this?

It sounds as though you agreed to a contract, even though you said you were only temporarily adding internet.  You changed your package by adding internet, even if it was temporary.  Then you cancelled your service completely, leaving you with an early termination fee.  Had you only cancelled internet and kept at least one service, you would not have been charged the fee.  And, you can't really take it to court because you didn't opt out of arbitration at the time you signed up for service; it's something you agreed to.


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Gold Problem Solver

Re: Fraud


@Again wrote: ... you can't really take it to court because you didn't opt out of arbitration ...

Paragraph 13f of https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement says:

 


Right to Sue in Small Claims Court: Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have an action heard in a small claims court in the area where you receive(d) Service(s) from us if the claim is not aggregated with the claim of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.