Community Forum

Flex scam

Highlighted
New Poster

Flex scam

Dear Comcast,

When a customer specifically states they do NOT want your flex device, then don't send them one. Because I have no use for it, it's sitting in my garage and now Comcast wants to charge me for it being inactive? Worst company ever, and it's unfortunate there are no other providers in my area.
Highlighted
Expert

Re: Flex scam


@tapotti wrote:
Dear Comcast,

When a customer specifically states they do NOT want your flex device, then don't send them one. Because I have no use for it, it's sitting in my garage and now Comcast wants to charge me for it being inactive? Worst company ever, and it's unfortunate there are no other providers in my area.

Why is it sitting in your garage?  As long as it's in your possession you will be charged for it.  You need to send it back.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!