Hi Busymom22. Welcome to the Xfinity Forums and thanks for creating your post. I would like to offer assistance with reviewing your account the options available to help adjust your services to better suit your budget. We appreciate your loyalty and don't want to see you go! To get started, please send me a private message and include your full name and service address, so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me.
Good luck trying to cancel. I have been trying for 2 weeks now.
www.xfinity.com/support/cancel-service is the link I was given to fill out a form. It told me I would be contacted within 2 days and I have not heard a word. And although that form generated a response that my account cancelation request was noted, I just received a new bill - which I will not be paying.