If you're account is eligible for a payment arrangement, we can help out. We do require a payment be scheduled in advance in order to qualify. The payment date for the scheduled payment is before the soft disconnect date, and the amount of the payment is for at least the full past due balance.
You can schedule a payment for the full past-due amount online via the My Account website, the My Account app, or using the automated system; https://comca.st/2MZWiZX
To set up the actual payment arrangement, please contact us. You can send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.