Exposed cables

[S4rest]

We have exposed wiring in our neighborhood, with special concern with wiring in the gutter and on the sidewalk. This would seem to be a significant liability for xfinity!  Here's a Facebook post with pictures, I've called in a case two weeks ago 418980. Anything you can do to expedite?  Thanks!

https://www.facebook.com/s4rest/posts/10159059428331802?notif_id=1604850658403981&notif_t=feedback_r...

[ComcastMorgan]

Hello and good afternoon, S4rest. Thank you for choosing this method of support! We are happy to have you here and we appreciate you making us aware of the situation with the cable line/exposed pedestal. Safety is one of our main concerns and I can certainly take a look at your account and review your request to see what the holdup might be. Sometimes we have to wait for permits or special equipment. Either way, I can step in and help out along the way. 🙂 Please send me a PM with your first and last name, I'll take a look, and we'll go from there. 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

Thanks! 

[S4rest]

Hey Comcastmorgan, did you get my private message?  I haven't heard back from you....

I've called multiple times, communicated with you via email, and nothing has been done.  What are next steps and when will this be completed???

Steve

[S4rest]

Still haven't heard back from @ComcastMorgan ...

[ComcastMorgan]

Hi, S4rest. Please understand that responses here are not immediate, but we will do our best to get back to you as soon as possible. I am replying to your private message now. Thanks for hanging in there!

[Customer_11]

Hello, I had a fenced put in my property but there are cables exposed now which appear to be the neigbors but in my yard.  Is this something that you can assist with?

Thanks

@ComcastMorgan 

[ComcastMorgan]

It sure is, Customer_11! Please send me a PM with your first and last name and I will help you get things taken care of. 🙂

[Customer_11]

Good Morning @ComcastMorgan ,

Is there somewhere I can send pics too? 

Thanks

[ComcastMorgan]

Absolutely! I went ahead and replied back to your PM with an upload link you can use. Talk to you again soon. 

[ComcastMorgan]

So glad to hear everything has now been fixed, Customer_11. Thanks for spending your time working with me. Please keep us in mind here in the forum community if you happen to need any additional support with your service/account in the future. We are here 7 days a week!

[S4rest]

It has not been fixed!  Actually, it's gotten worse after the last technician worked on it more than a week ago. We've been corresponding on this issue since November 8th....when will this get fixed???

[ComcastMorgan]

That was for Customer_11. S4rest - we will continue to work with you and stay in touch on your situation. Thanks.

[S4rest]

As I mentioned in my PM, I’m hoping this ticket gets escalated this week since it will be beyond the 14 business day SLA. The last technician who worked on the exposed cables not only did not complete, but left it worse of than before leaving additional exposed cables.

[S4rest]

Our internet went out at 5 pm, and it’s projected fix time has been moved from 10 pm to 1:45 am. Unfortunately this lack of response and associated downtime due to the open boxes will force us to move to ATT if this is not resolved next week. See attached open box along with cable lying in gutter. It’s looked like this for 2 months

[S4rest]

It’s down again this morning at 6:30 am. Projected time up now 11 am. Heavy sigh...