Please help me understand that as an existing customer, I cannot review my options with Xfinity. I don't know any other business that is run this way. Everytime I try to look at options, I am asked to call a representative. I used the Chat service and called but I remain unhappy. By constant searching, I found a few bundle prices and stand alone service prices, however, when I called, I am told those are for new customers only. This is so frustrating. I would like to think through retaining my triple play, dropping to another plan, perhaps changing to a double play, or going to internet only. I can't research the options available to me and the prices (including all associated fees and taxes please)! Second, please make me understand why a new customer would pay so much less than I would. What if I am willing to remain a customer and lock in a plan for 2 years like a new customer can? You don't seem to care because you don't offer me that option.
Hello, @DPJaxsn, I will be more than happy to review service options with you. I apologize for the trouble. It is not supposed to be this challenging to review service options, but I will do all I can to turn your experience around. When you have a chance please send a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2LytuXH