Exhausted and not sure what to do. Advice needed.

I recently became a Xfinity user in the past month but when I signed up for stuff I really was not aware of what I was getting at the time. I recently moved into a new apartment and decided to go with xfinity and needed Internet as soon as possible for work. I read the site and priced what I needed for about 75 a month for the extreme internet only speed with their equipment online. So I decided to go to the Xfinity store so I could get my internet taken care of right away and they told me they were unable to do that and I had to bundle tv and such, I do not own a tv so the service was useless to me. I reluctantly said yes and ended up paying 118 dollars, as I needed internet for work the next day. Well I tried to contact them multiple time and each time I get a run around with no progress. At this point I feel like it would just be easy to terimate my contract and sign up for the internet deal online and just go without internet for a week. Any advise is greatly appreciated.

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Expert

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31.9K Messages

5 years ago

@Travisoc326 wrote:

I recently became a Xfinity user in the past month but when I signed up for stuff I really was not aware of what I was getting at the time. I recently moved into a new apartment and decided to go with xfinity and needed Internet as soon as possible for work. I read the site and priced what I needed for about 75 a month for the extreme internet only speed with their equipment online. So I decided to go to the Xfinity store so I could get my internet taken care of right away and they told me they were unable to do that and I had to bundle tv and such, I do not own a tv so the service was useless to me. I reluctantly said yes and ended up paying 118 dollars, as I needed internet for work the next day. Well I tried to contact them multiple time and each time I get a run around with no progress. At this point I feel like it would just be easy to terimate my contract and sign up for the internet deal online and just go without internet for a week. Any advise is greatly appreciated.

It's not as easy as you think. If you're past 30 days, you'll owe a hefty early termination fee and you can't sign up for more than 30 - 90 days. However, you can downgrade your service with no penalty.

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi and good afternoon, Travisoc326. Thank you for joining us here in the Xfinity Forums Community, we are happy to have you! I totally understand where you're coming from on not wanting to pay for service you don't need, especially considering you don't have a TV. There are certain package and promotions offered in different areas and sometimes we do run into restrictions. However, there is a good chance I have the opportunity to get you into an internet-only plan. I would be happy to pull up your account on my end and we can work together to find an option that fits. Sound good? To get started please send me a PM with your first and last name. I will reply from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

I look forward to speaking with you!

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Customer Service

Travisoc326

Exhausted and not sure what to do. Advice needed.

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CCMorgan

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