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@gregoryfoneill, we can help! I'm sorry about the trouble setting up Internet Essentials. We will be more than happy to take a closer look at the subscription? To work with us directly please send us a private message with your name and service address to get started. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/36UDimh
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
