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Equipment Issues

Regular Visitor

Equipment Issues

Can anyone explain to me why, when I need a replacement for my current fiber connected X5001, I am getting shipped TG1682G's? I have been on the phone with support where they assured me I would receive an xFi Fiber Gateway, but instead today I received yet another TG1682G. I have three now!


I have spent hours on the phone, only to be hung up on.

I have spent even more hours in chat, where the agent walks away never to return (I still have a chat up going on 4 hours now that he stopped responding to)


I can't get help over the phone. 

I can't get help over chat.


What am I supposed to do??



Official Employee

Re: Equipment Issues


I can double-check your address and account to see what is going on with the equipment and fiber services. 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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