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Email offer for free WiFi Pod - but says I'm not eligible - what a scam Xfinity!!!

norcalneil
Contributor
‎02-19-2021 05:57 PM

Email offer for free WiFi Pod - but says I'm not eligible - what a scam Xfinity!!!

Been a comcast/xfinity customer for 15 years now.

 

Got an email that I qualified for a Free xFi Pod as my 'home evaulation' was now complete.

 

Clicked on the button to redeem it and it comes up saying I'm not eligible and takes me to SHOP PODS link.

 

What a scam!  You offer me something free telling me I'm eligiable based off an 'evaluation' and then immediately tell me I have to pay for the 'free' device.  So I can get linked to your shopping page!

 

BAD BUSINESS PRACTICE XFINITY!  ESPECIALLY FOR SOMEONE WHO'S BEEN A LONG TERM CUSTOMER OF YOURS!

 

DO BETTER! 

 

NEEDED to get this off my chest.  

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ComcastAbbie
Official Employee
‎02-20-2021 07:36 AM

Re: Email offer for free WiFi Pod - but says I'm not eligible - what a scam Xfinity!!!

Hello, and thank you for reaching out regarding the xFi pod issue. I am so sorry that this made you feel this way. I would like to look into this for you to see what happened.

 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”


I am an Official Comcast Employee.
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