Hi, I am a new Xfinity customer with the Internet Plan only. I would like to downgrade my internet plan. Although there's a "Change my Plan" link in my account, it doesn't allow me to do anything and I can't get in touch with a customer represent to help with this. Please advise. Thanks.
Good morning, nina11. Thank you for posting here in the community for support! Welcome to the Comcast family. 🙂
I can help take a look at your account and we can see what options are available to downgrade your account. We definitely want to find an option that fits your needs better. I saw your private message, so I will reply shortly. In the future, please avoid sending us a private message unless we specifically ask you to do so. No problem this time. Thanks!