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Down rope line

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New Poster

Down rope line

A rope line was installed to pull cable months ago. The rope has fallen on the ground in my yard and across the street in another neighbors yard. Utility company is afraid it will fall in the street but indentified the equipment as cable company and recommended we call you. A call was made July 29th and a open appointment made for July 30. Nobody showed. A follow up call was made on the Friday the 31st. An  appointment was promised for Aug 1. No one showed up. The line is still on the ground. I shouldn't have to pull down and secure rope line . That's your responsibilty. If the line falls in the street, it poses a hazard. A tech just needs to determine what to do with it.

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Diamond Problem Solver

Re: Down rope line

Have you tried other providers in the area, in case it’s not Comcast

I am a Retired Official Comcast Employee
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New Poster

Re: Down rope line

Haven't a clue if another cable provider was getting ready to pull line. It's been about a year since the pull line was hung. With a substantial list of other possible sub vendors, I don't know how I'd even start since I didnt retain the truck information .