New Poster
•
15 Messages
Does Comcast/Xfinity not have backup power?
I'm in the city of Katy. While I have a standby generator to provide electicity for my home, I found that during the big freeze, when my neighborhood lost power, my Xfinity Internet also went down. Besides the standby generator which starts up within ten seconds, all my home network components are on UPS's, so they never shut off. Nonetheless, when my neighborhood was "dark", I had no Internet. Then when the grid was back on, shortly after, Xfinity Internet was up again. Is this normal?
Does Comcast/Xfinity not have backup power? If not this is a deal breaker for me, as my AT&T wireless service is all but nonexistent here, so with no land-based Internet, I have power but no communication. The end of my contract will be the end of Xfinity at our house. Consolidated Communications, which I had previously, was always on.
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
0
CCDaryl
Problem Solver
•
828 Messages
4 years ago
Thank you for reaching out to us on the Forums. Sorry your service was affected, even though you took precautions. I'd be happy to look into this for you. We don't want to lose you as a customer.
Could you please send me a private message with your first and last name? To send a private message, please click on my name "ComcastDaryl" and then click "Send a message."
0
0
WillyB46
New Poster
•
15 Messages
4 years ago
Not sure how to send a private message. Is this one?
0
0
WillyB46
New Poster
•
15 Messages
4 years ago
OK. I see now. I'll send a PM to ComcastDaryl...or his other brother Daryl. I switched to Xfinity, because Consolidated loaded up their bill with taxes and fees. At $55 for 20 down and 20 up, it was not a very good value. Now three months into an introductory deal with Xfinity, here are reasons I'll probably go back to Consolidated at the end of my contract:
1. Lack of service during power outages.
2. Slow upload and high latency. Down is 25, but up is around 3. Latency is often 15 or 20ms.
3. Data cap. While I've not come close to the cap in the three months I've been using Xfinity, the "fear" of hitting it causes me to not use some services like IHeart radio via Alexa and America's Voice News via Pluto when I'm in my home office.
In short, my reasons for having Internet are compromised by having Xfinity as my ISP. I'm stuck with a contract now, but when it's over, it's over.
0
0