Does Comcast/Xfinity not have backup power?

[WillyB46]

I'm in the city of Katy.  While I have a standby generator to provide electicity for my home, I found that during the big freeze, when my neighborhood lost power, my Xfinity Internet also went down.  Besides the standby generator which starts up within ten seconds, all my home network components are on UPS's, so they never shut off.  Nonetheless, when my neighborhood was "dark", I had no Internet.  Then when the grid was back on, shortly after, Xfinity Internet was up again.  Is this normal? 

Does Comcast/Xfinity not have backup power?  If not this is a deal breaker for me, as my AT&T wireless service is all but nonexistent here, so with no land-based Internet, I have power but no communication.  The end of my contract will be the end of Xfinity at our house.  Consolidated Communications, which I had previously, was always on.

[CCAndrew]

They use commercial power and in some circumstances they would use generators at the nodes but this winter storm was too widespread. If this rare occurrence is a deal breaker for you, do what you have to do as a consumer

[ComcastDaryl]

Thank you for reaching out to us on the Forums. Sorry your service was affected, even though you took precautions. I'd be happy to look into this for you. We don't want to lose you as a customer. 

Could you please send me a private message with your first and last name? To send a private message, please click on my name "ComcastDaryl" and then click "Send a message."