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Disappearing orders from website

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Regular Visitor

Disappearing orders from website

I have tried to order Home Security and upgraded internet speed twice in the last week.  Both times, the order has disappeared.  No confirmation. No follow up.  The appointment window I selected doesn't result in an appointment.  You Xfinity Assistant agents have no record of any orders.

 

What is the purspose of the website if Xfinity won't let me place an order?  The most recent order number was 201111981590625.  Even with that order number, the chat agent was useless in finding out any information.

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Official Employee

Re: Disappearing orders from website

Hello @Magnum6, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer and for your interest in upgrading your services. I do apologize for the complications you're experiencing with trying to complete those changes online. I would love to further look into that order number and assist you with completing these changes if it did not successfully go through. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Disappearing orders from website

Comcastamir can you help me

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Official Employee

Re: Disappearing orders from website

Hello @nl352503, thanks for reaching out to our Digital Care Team for assistance with your account. I would be more than happy to assist you with any service needs. I see you have already sent me a private message and I will respond promptly. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!