Regular Visitor
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4 Messages
Disappearing orders from website
I have tried to order Home Security and upgraded internet speed twice in the last week. Both times, the order has disappeared. No confirmation. No follow up. The appointment window I selected doesn't result in an appointment. You Xfinity Assistant agents have no record of any orders.
What is the purspose of the website if Xfinity won't let me place an order? The most recent order number was 201111981590625. Even with that order number, the chat agent was useless in finding out any information.
XfinityAmira
Official Employee
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4.2K Messages
5 years ago
Hello @Magnum6, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer and for your interest in upgrading your services. I do apologize for the complications you're experiencing with trying to complete those changes online. I would love to further look into that order number and assist you with completing these changes if it did not successfully go through. Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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nl352503
Regular Visitor
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2 Messages
5 years ago
Comcastamir can you help me
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XfinityAmira
Official Employee
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4.2K Messages
5 years ago
Hello @nl352503, thanks for reaching out to our Digital Care Team for assistance with your account. I would be more than happy to assist you with any service needs. I see you have already sent me a private message and I will respond promptly.
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