Community Forum

Definition of contract?!

alfredo33175
Frequent Visitor

Definition of contract?!

Let me start by saying that I have been with Comcast for over 30 some years, the prices hve been going up steadily  over the years, and  it was ok,  because I was employed, but now I am retired,and that makes all the difference.In December my bill went up , I called, and a nice fellow, Rick C, took my number and called me back, with a better price by bringing down my internet speed, it was going to be $202 with taxes and fees,etc,etc, he sent an email with all the details,for me to check and sign,so I did, it was a contract for 2 years starting 12/5/2020, well that did not last, this month bill is $222.89, so I called, and a nice lady explained that prices went up, so what is the contract for?, my end of the contract is to be your costumer for the next 2 years, your end is to charge me what I was quoted, the prices can go up for new costumers,but the prices that I was promised should not, but you are doing the opposite, you lure new costumers with low prices,and once they are in, then raise the prices,it doesnt matter if they sign a contract,if they want out they have to pay $230 penalty, because they have to honor the contract that your are not.

Again
Expert

Re: Definition of contract?!


@alfredo33175 wrote:

Let me start by saying that I have been with Comcast for over 30 some years, the prices hve been going up steadily  over the years, and  it was ok,  because I was employed, but now I am retired,and that makes all the difference.In December my bill went up , I called, and a nice fellow, Rick C, took my number and called me back, with a better price by bringing down my internet speed, it was going to be $202 with taxes and fees,etc,etc, he sent an email with all the details,for me to check and sign,so I did, it was a contract for 2 years starting 12/5/2020, well that did not last, this month bill is $222.89, so I called, and a nice lady explained that prices went up, so what is the contract for?, my end of the contract is to be your customer for the next 2 years, your end is to charge me what I was quoted, the prices can go up for new customers,but the prices that I was promised should not, but you are doing the opposite, you lure new costumers with low prices,and once they are in, then raise the prices,it doesnt matter if they sign a contract,if they want out they have to pay $230 penalty, because they have to honor the contract that your are not.


Did you read the contract before you accepted it?  Were the equipment fees, taxes and surcharges specifically mentioned to be part of the contract for $202?  If they weren't specifically mentioned to be part of the contract, then they are outside of the contract.  You should be able to find a copy of your contract under My Account.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
alfredo33175
Frequent Visitor

Re: Definition of contract?!

So,what you are telling me is that Comcast should not be trusted?, I got in contact with a costumer retention manager, presented my case, I thought he was acting in good faith, my internet speed was downgraded in order to get a reduction in the monthly charges, the email that I received was detailed, including prices for equipment, taxes,fees, but when I called a couple of days ago, I was told that the prices went up, so now my bill is $20 higher with a slower internet service.