Definition of contract?!

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@alfredo33175 wrote:

Let me start by saying that I have been with Comcast for over 30 some years, the prices hve been going up steadily  over the years, and  it was ok,  because I was employed, but now I am retired,and that makes all the difference.In December my bill went up , I called, and a nice fellow, Rick C, took my number and called me back, with a better price by bringing down my internet speed, it was going to be $202 with taxes and fees,etc,etc, he sent an email with all the details,for me to check and sign,so I did, it was a contract for 2 years starting 12/5/2020, well that did not last, this month bill is $222.89, so I called, and a nice lady explained that prices went up, so what is the contract for?, my end of the contract is to be your customer for the next 2 years, your end is to charge me what I was quoted, the prices can go up for new customers,but the prices that I was promised should not, but you are doing the opposite, you lure new costumers with low prices,and once they are in, then raise the prices,it doesnt matter if they sign a contract,if they want out they have to pay $230 penalty, because they have to honor the contract that your are not.

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Did you read the contract before you accepted it?  Were the equipment fees, taxes and surcharges specifically mentioned to be part of the contract for $202?  If they weren't specifically mentioned to be part of the contract, then they are outside of the contract.  You should be able to find a copy of your contract under My Account.

So,what you are telling me is that Comcast should not be trusted?, I got in contact with a costumer retention manager, presented my case, I thought he was acting in good faith, my internet speed was downgraded in order to get a reduction in the monthly charges, the email that I received was detailed, including prices for equipment, taxes,fees, but when I called a couple of days ago, I was told that the prices went up, so now my bill is $20 higher with a slower internet service.