Hi, DominoToppler and mathewamey. Wow! We are sorry to hear about the service interruption you have been experiencing and we hope everyone is OK. We understand 5 days is a long time to be without service. Restoration usually depends on what types of repairs are needed and where they are. We're doing our best to get everything restored as soon as possible. Have you checked our Status Center at all (https://comca.st/2JG1xvA) or checked our My Account app to see if any updates or estimated times of repair are posted there? Those would be the places to check. If you're still having trouble finding answers, please be sure to let me know and I will see what information I can find on my end. Once service is restored, we can definitely discuss adjusting the bill for the downtime.