Hello, @Phoenix4357! We appreciate you taking the time to reach out to us here with your usage-based billing concerns.
We absolutely understand how this could be confusing and I'd love to elaborate further. We are moving towards more uniformity across our service footprint. We were due to implement the same regulations for the Northeast region but that date has been delayed until 2022 to allow our customers in that region time to prepare for that change.
Only a very small percentage of our customers even surpass 1.2TB of data each month, if surpassing that amount of data is a concern for you, then we are would be more than happy to work with you to either find ways to help lower your overall usage or get unlimited data added to your list of services. 🙂
Thank you for replying to my post. I believe the reason you delayed putting the data cap in the Northeast was due to the threats of lawsuits for the Attorney Generals from 2 of those states.
In terms of data useage, 1.2TB of data before the pandemic was indeed a suitable amount. However, with entire families working and learning remotely, data use can add up quickly.
We’re streaming video for work, we’re streaming video for school, and we’re streaming video for medical issues. If you have multiple people in your household, these activities get multiplied.
I don't feel it's fair for my family to have to lower our usage and/or spend more, while customers in other states do not.
I would imagine that I'm not the only resident in states that are being penalized with a data cap that feels this is not an equitable way to do business.
I ask again, why do I have to deal with a 1.2TB data cap while customers in other states using the same service do not?
Thank you for your attention to this matter.