Thanks for escalating this topic 'Again'.
Hello Hhall97. Thank you for visiting and posting on our Forum. I can assist with getting your damage claim issue submitted to the appropriate group. To get started, please send me a private message and include your full name and service address, so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me.