jhart1987's profile

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1 Message

Tuesday, January 19th, 2021 1:00 PM

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Damage Claim

I had a pretty bad sewer backup into my home, when the plumber came to check it out he found that my main sewer line had been bored through.  The picture in pipe shows a smaller orange conduit that he said is typically comcast or fiber optic.  I need assistance in both identifying as well as the damage that this has caused getting fixed.  We need to also have someone present when pipe being repaired so they dont have to cut your cable.  Please help me with this issue.

 

 

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Expert

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32K Messages

4 years ago

@jhart1987 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee

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800 Messages

4 years ago

Hi @jhart1987 ! Oh man, that sounds like a nightmare! Let's get this resolved. I've sent you a private message too, so please respond there at your earliest convenience. 

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