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DVR Service add on - Does anyone at this company know what they are doing?

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New Poster

DVR Service add on - Does anyone at this company know what they are doing?

I see I can only record 1 show at a time.

I call Xfinity to ask to record 6 at a time.

Lady tells me she will turn it  in a hour.

Never gets turned on.

I chat again, guy says I need new hardware.

Ships out a Xi6 box, which I already have and is not a DVR.

Wrong box.

I chat again, guy says it is wrong box, he will ship right one.

Guess what just showed up, another Xi6

 

What box do I need and how do I get this company to do the right thing?

 

 

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Expert

Re: DVR Service add on - Does anyone at this company know what they are doing?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: DVR Service add on - Does anyone at this company know what they are doing?

Greetings, @djr59! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you keep running into when trying to get the right TV box. I would like to make sure we are getting this resolved for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!