I have been trying for 45 days (7 or 8 separate attempts) to obtain the correct replacement for the XG1v4 dvr. It has a coaxial cable input. Apparently this is too remarkable a feature to be considered. No matter how many times I contact customer service and no matter how many nice chat agents or support people, I receive instead the wireless Xi6 model. 3 times now and all 3 are returned. The latest attempt, which involved a nice human, ended with her telling me that billing has to change my account to reflect that my houe is not all wireless units. Of coure, 30 minutes later, no one from billing ever came on and nothing has been resolved. This is significantly worse than dealing with a state government and that's a low standard. All the Xfinity human offices remain closed and the poor chat agents seem stuck with a script from Seinfeld. Just give up and cancel the service?
As a follow up, I am embracing hope over experience. I just finished the latest chat with an Xfinity agent, a very nice man named Shubman, who indicates he sees all the issues and is sending me the correct box. We'll see what happens this time. I've made friends with the folks at the UPS return center.
Hit the wrong button. Yet another wireless Xi6 model showed up instead of the XG1v4 model with a coaxial cable. This is now the 4th box returned and I've given up. I have a tech appoitment scheduled for tomorrow in the hopes that an Xfinity human being onsite will be able to handle this replacement. We'll see.