Hello @Thadius1, thanks for reaching out to our Digital Care Team through our Forums page. We definitely want to get these hanging lines taken care of as soon as possible. I would be more than happy to assist you with getting someone out to get this taken care of. To get started, can you please send me a Private Message including your first and last name?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a Message".