Customer Service and $100 REWARD DEBIT CARD

[SLRose]

Hello ~  I usually can contact a PERSON through Comcast chat on FB... but has been shut down for almost a month...It doesn't ake a month to 'UPGRADE"....the BIG  problem is my Reward Card...I never received it!  I chatted with someone  in May or June  and they sent one finally....I lost it in my house...chatted again in Sept. they sent me another one...I tried to activite it but it would NOT activate...I called the ph. number on the back of the card and the bank Lady sorted through it...comcast had sent me a duplicate with an INVALID code  and the WRONG CITY with the correct zip!  Here it is Oct. 21 and I DO NOT HAVE MY $100 Reward.  <Edited for violating forum guidelines: “Personal Information”>

The comcast Chat was the best way to get help!  Your digital web BOT HELP IS TERRIBLE!

Below is message I receive on FB Chat. 

We apologize for the inconvenience but we are unable to complete our conversation with you due to an unplanned, but necessary, update to our customer support experience on Facebook Messenger. For help please try one of our many support options at https://www.xfinity.com/support/contact-us

Chat Conversation End

Type a message...

[ComcastChe]

Welcome to the Xfinity Forums, @SLRose! We apologize for the inconvenience you've had while trying to take advantage of your gift card. I'd be happy to chat with you in a private message so we can get this figured out. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there.