Hello, @fflavien1! If you have been affected by a service interruption you can apply for your adjustment online. Here are the steps:
1. Please log in to either our easy to use website, https://comca.st/3aDHdGu or our award winning Xfinity app.
2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".
3. A form will launch where you can enter your submission to add the adjustment to your account.
Please let us know if you have further questions or need assistance to get through the steps. We are glad to help.