@ DewanSayeed I am so very sorry to hear that you were impacted by the service issues in your area. I know how frustrating any service issues can be. I know that these winter storms have been hitting everyone super hard. The one thing that you want to be able to do when there is bad weather is to curl up and binge a bit of tv programming. I can only imagine how impactful this has all been and I truly hope that you are staying warm and safe. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/3qzjI6T) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort! I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/2ZxQJ7s) with your first and last name, name on the account if different and service address?