@Kathyriv Hello, thanks for the post. We hope you, your family and friends are staying warm in Texas during the cold temperatures there. We would first suggest using this link while signed in with the primary username: https://comca.st/37sf9DM. Once there, prompts will show about the ongoing interruption and a credit request will show. This is only if the interruption is completed, so if it's not please send us a private message with your full name and service address. You can do that by selecting my profile name and clicking on "Send a Message."