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Credit for power outage

Mariotero7
New Poster

Credit for power outage


This week we were hit with severe winter storm in Houston and our power was out for a total of 74 hours. Was wondering how to get a credit on our account for this.
ComcastMichele
Official Employee

Re: Credit for power outage

I am so very sorry to hear that you were impacted by the service issues in your area. I know that Texas got hit pretty hard and I am so sorry to hear that you were impacted by all of it. I know how frustrating any service issues can be. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/3dqDBJz) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/37scrOM) with your first and last name, name on the account if different and service address?


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