Community Forum

Credit for power outage

New Poster

Credit for power outage

This week we were hit with severe winter storm in Houston and our power was out for a total of 74 hours. Was wondering how to get a credit on our account for this.
Official Employee

Re: Credit for power outage

I am so very sorry to hear that you were impacted by the service issues in your area. I know that Texas got hit pretty hard and I am so sorry to hear that you were impacted by all of it. I know how frustrating any service issues can be. Have you had the opportunity to log into our Xfinity Status Center ( since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different and service address?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!