Community Forum

Credit for outage

Enunez
New Poster

Credit for outage

I want to know what to do to request a credit for two days without service (02/15/21 and 02/17/21).
ComcastKorie
Official Employee

Re: Credit for outage

Greetings, @Enunez! I'd be happy to help provide you with a credit to cover the downtime you experienced. I know how important our services are, so I am sorry for any inconvenience this may have caused. To get started, please send me a PM with your name and address. 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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hansmon
New Poster

Re: Credit for outage

I have the same issue but I cannot see how to send you a "private IM". Please advise