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Credit for outage

New Poster

Credit for outage

Hello, I would like to receive credit for the days I’ve been without service due to the Texas winter storm . My cable , internet and phone service have been out since 2-16-21, 2-17-21 and as of now 2-18-21
Official Employee

Re: Credit for outage

Good afternoon, @JuanBarba! I hope you are staying safe and warm during this crazy storm. We will surely issue a credit for the complete downtime once services are restored. With that being said, let's pull up the account and see what we can expect. Can you send me a PM with your name and address please? 


To send me a private message, click on my name, "ComcastKorie," and then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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