Re: Credit for Service Outage - Xfinity Help and Support Forums

Kalzeppelin · ‎10-06-2020

On the 28th and 29th of September, our internet service was down for over 16 hours. I am trying to get a credit on my bill for this lose of service. It is impossible to talk to anyone. Has anyone had luck with this? Or who to contact or a number to call?

Any help is appreciated.

Kal

ComcastMorgan · ‎10-07-2020

Hi, Kalzeppelin. Good morning. Thanks for posting! I can take a look at your account, review the service interruption and then apply the credit accordingly. In the future, please wait for us to request you send a PM before sending one. No problem this time. I saw your PM, I will reply momentarily!

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