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Credit for Service Disconnect

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Credit for Service Disconnect

Per agreement, the service disconnect fee on old account that had been hacked while I was hospitalized June 14, 2020 till October 13, 2020, was to be waived and credited and full new bill paid by direct debit November 3, 2020.
Official Employee

Re: Credit for Service Disconnect

Hello, BigBadJim1954,


I can look into your account to see what happened. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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