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Credit for Outages

New Poster

Credit for Outages

I have had an outage which started on 2/12/2021 and is currently still out. I would like a credit on my account for the days without service. Thank you.

Official Employee

Re: Credit for Outages

Hello, @showellp. Thanks for contacting us about a credit for your downtime in service. We like to apply that once everything is working so we can capture the whole time it was down for. Is the power working at your home? I want to know if we need to do some troubleshooting on your connection to get you back online. 


When things are back up and running I have some steps for you to follow to apply for the adjustment.

1. Please log in to either our easy to use website, or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 


I am an Official Comcast Employee.
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