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Credit for Outage

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Credit for Outage

I am looking for information as to how to apply for a credit due to the disruption in service due to the weather in Texas the week of 02/15/2021.  We had no TV service, internet service and the alarm system did not work during this time.

Official Employee

Re: Credit for Outage

Hi there, @LindsayGRoberts, thank you for reaching out to us today. I hope you and your family are doing well and staying safe! I understand your request for a credit due the service interruption you have been experiencing. Please rest assured, you have reached the right team! My team and I can review the account and look into that credit request.


Please send us a private message with your first and last name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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