I am taking over paying my mom's bills. I thought I had set up Xfinity to be paid automatically, but she has received a bill. I'd like to create an account so that I can monitor what is going on. When I enter her SSN, birthdate, and phone number, I get an error message. Thoughts?
If she had one, that would have been a good plan. I wanted to create one. It's not possible, and the sales associate I eventually spoke with could only suggest making a payment. Unfortunately, the only method he could accept was her debit card number. I can get that and pay.
If she got a bill she has an account and an account number. You cannot set up an account to pay her bill, you have to use her already established account.
Also, unless she has previously authorized you to handle her account, a CSR cannot discuss details about it, so you would have to get her to authorize you to deal with her account when talking with anyone.
There's a few ways to go about this:
Yes--she has an account with Xfinity and I am authorized to talk with Xfinity about her account. I meant that I'd like to be able to view it online so that I can make payments. She never quite merged onto the information highway.
Jonathan, thanks for your reply. When I attempt any of these, and enter her address, I get an error message that says "We don't recognize that address." I am not logged into my own account.
@Audrey_Bennett can you type in her account number? When you're typing in her address, use the type-ahead dropdown to select the address, at times it may be slightly different (e.g. "unit" vs "apt").
PM me and we can take a look at the address to confirm it's being typed correctly.