I received a coupon in the mail to "Take $5.99 off your next Xfinity On Demand movie rental or purchase. Or simply use it as a credit towards your Xfinity bill." To redeem, it says to visit my.xfinity.com/coupon and follow the easy on-screen steps to activate the coupon. When I got to that site, I am asked for a 16 digit code to activate the coupon. The problem is there is no 16 digit code on the physical coupon. I called customer service and they suggested I use my 16 digit account number. That was an invalid input. Anyone else have this problem, and how did you get around it?
@Baldeagle43 Thanks for taking the time to reach out to us regarding your coupon, I am so terribly sorry to hear that you are having this issue activating the coupon. I also apologize for the delay in our response and truly appreciate all of your patience and time. Here are the steps to activate your coupon, you do not need an activation code.
Click the Activate Your Coupon button in the email that was sent to you or, if you received a letter in the mail, visit the Xfinity microsite at https://comca.st/2Lenxiu.
Click the Sign In button, then sign in using your Xfinity ID and password.
Click Begin Activation.
Choose how you want to use your coupon.