Contraction Team Tap

Hello,

I just move into a newly built townhouse development.I've had two technicians out(2/7/2021), 02/23/21) to look at my house to set up service.   But a construction team has to come out to tap and run lines to all the townhouses (8). I ask the technicians for an ETA  on the construction team process they couldn't give me an eta or a ticket number.   

Can someone please contact me with a ticket or Tracking Number to monitor the progress??

 Is there any way to expedite the process? 

Please Advise