Formeruser1's profile

New Poster

 • 

1 Message

Monday, October 5th, 2020 5:00 PM

Closed

Continuous billing after disconnect.

 On July 1 2020 I called to disconnect service from my rental home in Michigan. The agent said the equipment must be returned and sent me a label. The equipment was boxed and the label attached, it was dropped at UPS July 10 and received by Comcast in July.  I moved to California July 4. Comcast reports they have no record of the call to terminate service, and continued billing. A new tenant applied for and received service at that address in August, nevertheless Comcast continued billing me though August, September, and now in October. I called customer service 4 times to stop the billing and to obtain a credit. During my last call I was informed service was finally terminated September 26 but there were no credits. Formeruser.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

31.9K Messages

5 years ago

@Formeruser1 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Administrator

 • 

4.4K Messages

5 years ago

Greetings, @Formeruser1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with our billing. I know it can be frustrating to be told one thing only to find out it hasn't been done. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

forum icon

New to the Community?

Start Here