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Continuous billing after disconnect.

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Continuous billing after disconnect.

 On July 1 2020 I called to disconnect service from my rental home in Michigan. The agent said the equipment must be returned and sent me a label. The equipment was boxed and the label attached, it was dropped at UPS July 10 and received by Comcast in July.  I moved to California July 4. Comcast reports they have no record of the call to terminate service, and continued billing. A new tenant applied for and received service at that address in August, nevertheless Comcast continued billing me though August, September, and now in October. I called customer service 4 times to stop the billing and to obtain a credit. During my last call I was informed service was finally terminated September 26 but there were no credits. Formeruser.

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Expert

Re: Continuous billing after disconnect.

@Formeruser1 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Continuous billing after disconnect.

Greetings, @Formeruser1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with our billing. I know it can be frustrating to be told one thing only to find out it hasn't been done. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!