Thank you for sharing your experience here on the Xfinity Forums. I'm sorry you haven't received any more information regarding your request. Unfortunately, there is no direct way for you to contact the construction team directly, however, I'd be happy to relay any updates I do find and continue to follow through this process until we get a resolution.
Can you please send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there.