We are building a new home behind our existing home where we presently have Xfinity service. I have searched the website high and low to find a point of contact for where I should begin an inquiry about having a line run to the new house. I called and spoke with a customer service representative and he stated that I would need to open an account and subscribe to a service to the new address before they could come and look, but after reviewing other posts, I don't think that is accurate.
Any idea how I can start the process of getting a new line put in? I am sure that they may need to be a plant extension to make that distance work, but my contractor is prepared to dig the ditch and lay the line.
Greetings, @krc8050! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! That's awesome to hear that you are building a new home! We would like to see what we can do to get service to that new home. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.