Connecting service to new construction 1200 feet from the road.

[krc8050]

We are building a new home behind our existing home where we presently have Xfinity service.  I have searched the website high and low to find a point of contact for where I should begin an inquiry about having a line run to the new house.  I called and spoke with a customer service representative and he stated that I would need to open an account and subscribe to a service to the new address before they could come and look, but after reviewing other posts, I don't think that is accurate. 

Any idea how I can start the process of getting a new line put in?  I am sure that they may need to be a plant extension to make that distance work, but my contractor is prepared to dig the ditch and lay the line.

Thanks.

[CCAndrew]

You need a site survey, for costs and if it’s even possible. It’s been escalated to an Official Employee to help you out

[ComcastMichael]

Greetings, @krc8050! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! That's awesome to hear that you are building a new home! We would like to see what we can do to get service to that new home. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.