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@Cableless75 wrote:
apparently you just take the box back.
it's extremely disappointing to not have home internet anymore simply because the customer is expected to troubleshoot the problem themselves through a phone app. I would've paid more for my service simply to have human help. goodbye, internet and Xfinity.
Since you found this place to post you could have posted here about your issue and you probably would have been helped.
Sorry to see you go.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
