Confused

how do I close my account? I can't use the data that I pay for anymore because none of the Troubleshooting works. at this point I'm paying for something I can't use. I should just bring the modem back to a store, right?

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Responses

Cableless75

Frequent Visitor

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9 Messages

4 years ago

apparently you just take the box back.

it's extremely disappointing to not have home internet anymore simply because the customer is expected to troubleshoot the problem themselves through a phone app. I would've paid more for my service simply to have human help. goodbye, internet and Xfinity.

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Again

Expert

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31.8K Messages

4 years ago

@Cableless75 wrote:
apparently you just take the box back.

it's extremely disappointing to not have home internet anymore simply because the customer is expected to troubleshoot the problem themselves through a phone app. I would've paid more for my service simply to have human help. goodbye, internet and Xfinity.

Since you found this place to post you could have posted here about your issue and you probably would have been helped.

Sorry to see you go.

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Customer Service

Cableless75

Confused

Cableless75

Again

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