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Comcast is horrible

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New Poster

Comcast is horrible

Comcast is a horroble company to deal with. I have called multiple times to try and down grade my service only to be told internet would cost $118 a month. It is ridiculous that a current customer can not change a plan and get a promotional rate. Comcast is WELL AWARE there are no other options for internet service in my area and you take advantage of the customers. I can't even cancel service completely due to my child needing internet service for school since her school is closed due to COVID. Great customer loyalty comcast. 

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New Poster

Re: Comcast is horrible

I don’t know what phone service you have but Verizon has some pretty decent rates
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Official Employee

Re: Comcast is horrible

Hi James242. Thank you for visiting and posting on our Forum. We're sorry that you've come to feel that way. We certainly value your business, and your experience. I would like to offer some help in reviewing your account and seeing what option we have that may help get your rates down. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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